FAQs – Homerilla

Order

How to measure windows and get the correct size curtains?

(1) Determine the Curtain Rod Placement.

(2) Measure for Curtain Width and Length.

(3) Determine the fullness of the curtains.

In this comprehensive guide, we'll walk you through the step-by-step process of measuring curtains, ensuring a flawless fit that will transform your room. Please read the How to Measure Your Curtain page to get a detailed measurement process.

How to place an order?

Please read the How to Order page for details on the ordering process.

What if I ordered the wrong size or color of curtains?

If you have ordered the wrong curtains, please contact us via service@homerilla.com to cancel or update your order.

Owing to the featured custom goods, we can only assure you of a change before your order is made or shipped.

If you didn't find that you had ordered the wrong curtains until you received the items or got the tracking info, you may need to keep them.

Custom goods are not able to apply to other clients or our reuse.

We are happy to offer you a 50% discount on your second order if you place it within 30 workdays of receiving your first order.

What should I do if I can't place an order or make a payment on the site?

If you are unable to place an order, please send us the details of the curtains you would like to order, including Product Name, Color, Header style, Size, Lining Type and Quantity, or simply send us a screenshot of the order details. We will send you a PayPal bill based on the details to help you out.

If there is a problem with payment, you can try checking out again, switching to another credit card, or changing your payment method if you still can't pay.

How do I change my order?

If you need to change the details of your order, such as size, lining, etc., please contact us as soon as possible. You can send us a change request by emailing service@homerilla.com and they will assist you.

For price changes, we will refund it to your payment account or send you an invoice. Please note that details can only be changed before the order enters the shipping process. Once the curtains have been shipped, no details can be changed.

Please forgive us for any inconvenience we may cause you.

Shipping & Delivery

How do I know when my order will ship?

Our custom orders usually ship within 7-14 business days of your purchase(Custom curtains 7-10 business days; Shipping time 3-5 business days).

You will receive an email with a tracking number to let you know when your order has arrived.

How much does shipping cost?

We offer Free Shipping on all curtain orders over $99.

How long will my items arrive?

Total time(10-15 business days) =Custom time(7-10 business days) + Shipping time(3-5 business days)

During the holiday season, the delivery time may be extended by 7 business days.

Total time(16-22 business days) =Custom time(10-12 business days) + Shipping time(6-10 business days)

Who is the carrier?

Our custom orders are shipped via DHL, and a small percentage of orders shipped via FedEx, UPS or USPS.

What should I do if the shipment is damaged or lost in transit?

1. Take pictures of the damaged package.

2. Report the damage or loss to the carrier.

3. Contact us at service@homerilla.com and we will help to fix it (if the carrier confirms the loss, will help to retrieve or recreate it).

How do I track my order?

There are 3 ways to track your order.

2. Click Track My Order in the left footer (below COMPANY) and enter the tracking number from the email notification.

3. If you are unable to track your order by the above method, please email us at service@homerilla.com.

For more information on shipping, please refer to the Shipping policy.

Product

How do I search for blackout curtains?

Please enter the Blackout Curtains subcategory. Our blackout curtains provide 95%-100% blackout in the original fabric or by adding a lining. The curtains in the any subcategory(except sheers) can achieve 100% blackout with the addition of a lining.

What are the benefits of choosing lined curtains over unlined ones?

Unlined curtains are at a higher risk of being damaged by sunlight or fading over time. Curtains are both stylish and practical tools to enhance your space. For this reason, we recommend that you choose the right lining for your curtains.

How do I wash and care for it?

Machine or hand wash gently in cold water.

Hang to dry or tumble dry low.

Wipe clean and dry clean, do not bleach.

Steam iron when fabric is still damp. Some fabrics become heavier as they absorb water, so we recommend you use an all-in-one washing machine when your curtains become larger.

Do you provide fabric samples?

Yes. We offer samples from several collections. Click here to buy.

Samples will be shipped the same day or the next business day and will arrive within 3-5 business days.

Due to different printing batches and varying screen brightness and resolution, actual colors may vary slightly from the images on the product page. Please understand.

Customers with strict color requirements can order a sample to confirm the color before placing an order.

If I order a quantity of 1, will I get 2 panels?

No, if you order a quantity of 1, you will only get one panel. Our curtains are sold individually, not in pairs.

What are the details about the header styles (Grommet, Pleat, Soft Top)?

1. Grommet Top: Grommets come in 1.6" inner diameter. We offer grommets in 3 colors, including Nickel, Black and Antique Bronze. Please choose on the product page before adding to cart!

2. Triple French Pleat & Triple Tailored Pleat-is made with 2 times the fabric of the panel width. There is no need to double.

The curtains will be equipped with adjustable hooks and built-in rings.

3. Soft Top includes Back Tab and 4-in-1 heading style. These curtains are fullness free and can be made wider if you would like them to have a pleat, 1.6 times or more is recommended.